Refund and Returns Policy

Refund & Returns Policy

At SRIYUGA, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our Refund & Returns Policy below.

1. Return Eligibility

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect.
  • The return request is made within 7 days of delivery.
  • The item is unused, unworn, and in original packaging with tags, invoice, and accessories included.

Products showing signs of use, damage, or alteration will not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or personalized jewellery
  • Engraved products
  • Items purchased during clearance or special sale
  • Gift cards or promotional items

3. Return Process

To request a return:

  1. Contact our support team within the return period.
  2. Share:
    • Order Number
    • Product photos/videos
    • Reason for return
  3. Once approved, we will provide return instructions.

Products returned without approval may not be accepted.

4. Refund Policy

  • After receiving and inspecting the returned product, refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method.
  • Shipping charges (if any) are non-refundable unless the product received was damaged or incorrect.

5. Exchange Policy

We offer exchanges only for:

  • Damaged items
  • Wrong products delivered
  • Manufacturing defects

Exchange requests are subject to product availability.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery.
  • Share clear photos/videos of the product and packaging.

Failure to report within the specified time may result in rejection of the claim.

7. Cancellation Policy

  • Orders can be canceled before dispatch.
  • Once shipped, orders cannot be canceled.

For prepaid canceled orders, refunds will be processed to the original payment method.

8. Return Shipping

  • Customers may be responsible for return shipping charges unless the return is due to our error.
  • We recommend using a trackable shipping service.

We are not responsible for lost return shipments.

9. Contact Us

For return, refund, or exchange support, contact us:

SRIYUGA
Email: sriyuga.com@gmail.com
Phone: +91 9104 925 916
Website: Sriyuga.com

Last Updated: May 2026